The channel-Technical Support

About Hotel Door Lock

Publisher: Management   Release time:2015-05-21

1. Q: How many guest cards can be set for a lock?

     A: No limit.


2. Q: What is the life time of the hotel lock?
    A: Generally more than 10 years.
 
3. Q: If I failed to open the lock with cards, what to do?
     A: You can use the override key to open it.
 
4. Q: What is the life time of the battery?
     A: About one year but depends on the battery capacity.
 
5. Q: How many opening records can the hotel lock store?
     A: It can store the latest 3000 opening records.
 
6. Q: What is the life time of the cards?
     A: Magnetic cards 200 times; IC cards 100,000 times; RF cards no limit.
 
7. Q: When I swipe correct card, the green light is on with one beep, why the handle is stil l free handle and can not open the lock?
     A: The power is not strong enough, please change battery. The clutch spring may be not placed well, please open the front cover and placed it upright. At the same time, check the transmission parts whether they are exhausted. If yes, replace the broken parts.
 
8. Q: The guest card’s valid time is passed, but it still can open the lock, why?
     A: The lock time is incorrect. Please issue a new time card and swipe the lock.
 
9. Q: The encoder is connected with the computer, but the software can not detect the encoder or fail to issue card. Why?
     A: The port number of the encoder on computer device is different from the port number on software setting. Please enter software level B> system setting to set the correct port number.
 
10. Q: I swipe the card, and the lock has no response, why?
       A: Please check whether it has power? The power wire is connected well? Or the battery case has some corrosive liquid? If all are normal, then the PCB should have problem.
 
11. Q: After the software is installed well, how to keep it safe?
       A: Firstly, keep the special card safe and never lost it.
     Secondly, save the backup file of the database on other disk in time.
 
12. Q: The valid guest card can not open the lock, how to do?
       A: Check card on software whether it is a valid and correct card for this lock. In normal case, swipe the reset card, correct setting card, new time card on the lock again, if all show green light, the guest card can open the lock.
 
13. Q: What is the usage of the special card?
       A: After the software is installed, need use special card to activate the software, and add or edit the operator name and password.
 
14. Q: What is the usage of the reset card?
       A: It is the password card of the hotel. It is used to input and check the password of the hotel. When a lock has problem, you should firstly swipe reset card.
 
15. Q: Can the software integrated with other PMS?
       A: Yes, we have ready Opera interface and also possibly integrated with other PMS.
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